Privacy Statement

Committed to Keep Your Data Safe:

Our commitment to your privacy

Delphinus TMC is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, including when you use our website, contact us, or use our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

About Us

Delphinus TMC provides coaching, training, and mentoring services to businesses and individuals.

Our contact details

Delphinus TMC
Dishley Grange,
Derby Road
Loughborough,
Leicestershire
LE11 5SF

📞 07786 936625
📧 vicky@delphinustmc.co.uk
🌐 www.delphinustmc.co.uk

Data Protection Contact:
Vicky Bailey – vicky@delphinustmc.co.uk

What Personal Data We Collect

We may collect and process the following personal information:

  • Name

  • Email address

  • Telephone number

  • Business name

  • Any information you provide via contact forms, email, or telephone

  • Marketing preferences

  • Technical data such as IP address and website usage data (via cookies, where consent is given)

How We Collect Your Data

We collect data when you:

  • Complete a contact form on our website

  • Contact us by email or telephone

  • Subscribe to our mailing list

  • Engage with our services

  • Use our website (via cookies, subject to consent)

Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your data. We rely on the following:

  • Consent – where you have opted in to receive marketing communications

  • Legitimate interests – to respond to enquiries, manage our business, and improve our services

  • Contractual necessity – where processing is required to deliver services you have requested

  • Legal obligation – where we must retain information for legal or accounting purposes

How We Use Your Information

We use your personal data to:

  • Respond to enquiries and communications

  • Provide coaching, training, and mentoring services

  • Send marketing communications (only where you have consented)

  • Improve our website and services

  • Maintain business records

  • Comply with legal and regulatory obligations

Marketing Communications

We may send you marketing emails about Delphinus TMC services only if you have actively opted in.

You can withdraw your consent at any time by:

How We Store Your Data

Your data is stored securely and accessed only by authorised persons.

We use trusted third-party systems, including:

  • Secure CRM systems

  • Secure email servers

  • Mailchimp for email communications and newsletters

Third-Party Processors & International Transfers

Some of our service providers (such as Mailchimp) may process data outside the UK, including in the United States.

Where this occurs, appropriate safeguards are in place, including approved international data transfer mechanisms, to ensure your data remains protected.

We do not sell your personal data.

How Long We Keep Your Data

We retain personal data only for as long as necessary:

  • Enquiry data – up to 24 months

  • Client records – up to 6 years (to meet legal and accounting obligations)

  • Marketing data – until you withdraw consent

Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Restrict processing

  • Object to processing

  • Withdraw consent at any time

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact:
📧 vicky@delphinustmc.co.uk

You may be asked to provide proof of identity. Requests are handled free of charge.

Complaints

If you are unhappy with how we handle your data, please contact us first.

You also have the right to complain to the Information Commissioner’s Office (ICO):
🌐 www.ico.org.uk

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device that help websites function correctly and provide insights into how visitors use the site.

How We Use Cookies

Our website uses:

Essential Cookies – Required for the website to function properly.

Analytics Cookies – Help us understand how visitors use our website (only used with consent).

Third-Party Cookies – May be set by embedded content such as videos or social media platforms.

Non-essential cookies are only placed with your consent, in line with UK PECR regulations.

Managing Cookie Preferences

You can manage or withdraw your cookie consent at any time using our cookie preference tool on the website.

You can also control cookies through your browser settings.

Browser Cookie Settings

Most browsers allow you to manage cookies via their settings menu. You can find guidance here:

  • Chrome

  • Firefox

  • Safari

  • Microsoft Edge

Updates to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

Last updated: January 2026